jiawin Privacy Policy
Learn how your personal information is collected, stored, and used — with complete transparency.
1 Introduction
jiawin ("we", "our", or "platform") operates a safe and reliable online betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, store, use, and protect your personal information when you use our website jiawin.cam.
By using our website or creating an account, you are considered to have given your consent to this Privacy Policy. If you do not agree with any terms of this Policy, you are requested to refrain from using our services. We place great importance on personal privacy and are committed to protecting your information at all times.
This Policy applies together with our Terms and Conditions and Responsible Gaming policy. The overall terms of service apply to all matters.
2 What Information We Collect
The following types of information may be collected when you register an account and use services on jiawin:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password
- National ID or passport details (for KYC verification)
- Financial transaction details — such as bKash, Nagad, Rocket, Upay, or bank account information
- The content of communications with our support team
2.2 Automatically Collected Information
- IP address and device type
- Browser version and operating system
- Time of site visits, pages viewed, and click patterns
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
- Verification data received through identity verification services
- Verified information from fraud prevention and anti-money laundering agencies
- Transaction-related information provided by payment processors
3 Use of Information
We use your information only for the legitimate purposes described below:
- Account Management: Completing registration, verifying login, and ensuring the security of your account.
- Service Delivery: Facilitating betting, gaming, deposits, and withdrawals.
- Identity and Age Verification: Confirming that the user is 21 years of age or older.
- Financial Security: Preventing fraud, money laundering, and unauthorized transactions.
- Customer Support: Responding to your questions, complaints, and requests.
- Bonuses and Promotional Offers: Informing you of offers applicable to you (you may unsubscribe at any time).
- Legal Obligations: Complying with applicable laws and regulations.
- Platform Improvement: Enhancing site performance and user experience.
5 Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, limited information may be shared in the circumstances listed below:
- Payment Processors: Information necessary to process financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
- Identity Verification Agencies: With trusted third parties for KYC and age verification.
- Technology Service Providers: Those who assist in operating our platform and are bound by strict confidentiality agreements.
- Legal Authorities: When required to comply with applicable laws in Bangladesh, court orders, or government directives.
- Fraud Prevention Agencies: As part of industry-standard information sharing programs aimed at preventing financial crime.
Outside the cases mentioned above, we will not disclose your information to any third party without your consent.
6 Data Security Measures
jiawin employs industry-standard technical and organizational measures to protect your personal information:
- SSL Encryption: All data transmitted on our site is protected by 256-bit SSL encryption.
- Secure Servers: Personal information is stored on secure, access-controlled servers.
- Password Hashing: Passwords are never stored in plain text; they are protected using advanced cryptographic methods.
- Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
- Access Controls: Only authorized personnel can access your information for specific services.
However, no method of transmitting or storing information over the internet can be claimed to be completely secure. We make every effort, but we are not liable in the event of any security breach. If you notice any suspicious activity, please notify our support team immediately.
7 Data Retention Period
We retain your personal information for as long as it is necessary:
- Account-related information is retained for as long as your account remains active.
- After an account is closed, certain information may be kept for a specified period to meet legal obligations.
- Financial transaction records are retained in accordance with accounting and regulatory requirements.
- Certain information may be kept for an extended period for fraud prevention and dispute resolution purposes.
After your account is permanently closed, we will arrange to delete your personal information as soon as reasonably possible, except where legal obligations require otherwise.
8 Your Rights
You may exercise the following rights regarding your personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request correction of any inaccuracies in your information.
- Right to Deletion: You may request deletion of your information where there is no legal obligation to retain it.
- Right to Restrict Processing: In certain circumstances, you may request that processing of your information be limited.
- Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
- Right to Lodge a Complaint: You may raise any concerns about this Policy with us.
To exercise these rights, contact us via live chat or email us at [email protected].
9 Protection of Minors
jiawin is for users aged 21 and above only. We do not knowingly collect any personal information from minors.
Age is verified at the time of registration. If we become aware that a person under the age of 21 is using our services, that account will be closed immediately and any collected information will be deleted.
If you believe a minor has accessed our services, please notify us at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.
10 Changes to the Policy
We may update this Privacy Policy from time to time. When changes are made:
- The "Last Updated" date at the top of this page will change.
- For significant changes, we will send a notification to your registered email.
- Continued use of the platform after changes are made will be considered your acceptance of the updated policy.
We recommend that you review this policy periodically so that you are always up to date. If any change is not acceptable to you, please contact us or stop using the service.
11 Contact Us
If you have any questions, comments, or requests regarding your information or this Privacy Policy, please contact us:
Live Chat: Available in Bengali 7 days a week, 24 hours a day.
Email: [email protected]
For requests submitted by email, we generally aim to respond within business days. Please clearly state the details of your request in your email.